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For more information please see our privacy policy. Learn more

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Privacy Policy

Surfachem Group respect the privacy of everyone who visits this site. Please read our Privacy Policy carefully so that you can understand how we collect and use the personal information that you provide to us.

By submitting your personal data to us, you will be treated as having given your permission for disclosures referred to in this policy.

Click on link for more information

 

What does this privacy policy cover?

This privacy policy covers our use of your personal information which is collected through or in connection with this site.

For the purposes of this policy, "this site" means www.surfachem.comwww.surfachemgroup.co.uk and www.surfachemgroup.com

 

Who is responsible for the personal information collected on this site?

Surfachem Group Ltd a company registered in The United Kingdom with registered number 3269895 whose registered office is at 2 The Embankment, Sovereign Street, Leeds, West Yorkshire, LS1 4BA, United Kingdom controls the personal data collected on this site.

Special Notice - if you are under 13 years old

If you are under 13 years old please do not send us your personal information (for example, your name, address and email address). If you are under 13 years old and you wish to ask a question or use this site in anyway which requires you to submit your personal information please get your parent or guardian to do so on your behalf.

Information collection and use

We collect and use personal information (including name, address, telephone number and email) in order to:

  • respond to queries or requests submitted by you
  • process orders or applications submitted by you
  • administer or otherwise carry out our obligations in relation to any agreement you have with us
  • anticipate and resolve problems with any goods or services supplied to you
  • create products or services that may meet your needs.

Except as set out in this privacy policy, we will not disclose any personally identifiable information without your permission unless we are legally entitled or required to do so (for example, if required to do so by legal process or for the purposes of prevention of fraud or other crime) or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers etc.

Providing you with additional information and sharing your information

From time to time we would like to use your personal information for purposes other than as set out in the above section. We believe that these additional uses will be of benefit to you. However, we understand that you may not wish us to use your information in this way. We will not use your information for the purposes set out below if you have indicated that you do not wish us to use your information in this way when submitting the information.

Additionally, if at any time you wish us to stop using your information for any or all of the below purposes, please let us know. We will stop the use of your information for such purposes as soon as it is reasonably possible to do so. In such case we will, however, continue to use your personal data for the purposes set out in the above section for as long as it is reasonable to do so.

From time to time we would like to use the information you supply to us for:

  • market research and tracking of sales data
  • informing you about our products and services, which may include contacting you by telephone or email

Collection of non-personal information

We may automatically collect non-personal information about you such as the type of internet browsers you use, your IP address or the web site from which you linked to our site.

You cannot be identified from this information and it is only used to assist us in providing an effective service on this web site.

 

The use of cookies

We may store some information (commonly known as a "cookie") on your computer when you look at our site. We are able to read these cookies for information purposes when you revisit our web site. The type of information we collect as a result of a cookie being accepted by you is specific to your PC and includes the IP address, the date and time the PC visited the web site, what parts of our web site were looked at and whether the web pages requested were delivered successfully. This information is anonymous; it represents a computer rather than a person.

We use the cookie information to improve our knowledge of the use of our web site and to enable us to be able to ascertain whether the web site is operating at an optimal level. This allows us to enhance our web offerings to you and to provide an enjoyable and an innovative online experience.

You can erase or block this information by changing the settings on your computer (please refer to your help screens or manuals). If you do erase or block this information you may not be able to utilise some features of the site.

 

E-mail, Feedback and Forum Facilities

If at any time this site offers any e-mail, feedback or forum facilities, we may collect the information which you disclose. Such information will be used in accordance with this privacy policy.

 

Keeping our records accurate

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us as set out below.

 

Security of your personal data

We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use and will update these measures as new technology becomes available, as appropriate.

 

Use of your personal information submitted to other web sites

We cannot be responsible for the privacy policies and practices of other web sites even if:

  • you accessed the third party web site using links from our web site; or
  • you linked to our web site from a third party web site.

We recommend that you check the policy of each site you visit and contact the owner or operator of such web site if you have any concerns or questions.

 

How you can contact us

If you would like to contact Surfachem Group Ltd about our privacy policy, you can do so by emailing our IT department.

Not Registered ?

Registered Users can download SDS and Product Data Sheets/Specifications and access our Formulations.

If you would like to set an account up, please contact us.

Product Disclaimer

Please note - certain products are only available in specific countries.

For more information please contact us.

Our Values

Knowledge

Be the expert. We understand our customers and our market. We freely share this market knowledge with our customers and principals. We keep abreast of new thinking.

 

Accountability

We hold ourselves and each other accountable. We take responsibility for what we do, and for each other. We don’t just push the boundaries of legislation. We consider sustainability for all.

 

Respect

Ourselves, our colleagues, our customers and our principals. We treat each other as equals. We share ideas and listen to other people’s points of view.

 

Innovation

We think differently and creatively. We build on each others’ ideas and use our expertise to think about better ways of doing things for us, for our customers and for our principals.

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